Refund Policy

Refund Policy

1. Eligibility for Refunds

   • Refunds are applicable only in cases where there is a proven technical issue or error on our platform that has affected your gameplay or transaction.
   • Refunds are not applicable for losses incurred during gameplay. All games are played at the user’s discretion and risk.

2. Non-Refundable Items

   • Any in-game purchases, virtual currencies, or rewards redeemed during gameplay are non-refundable.
   • Funds added to your wallet or account balance are also non-refundable unless there is a proven technical error in the transaction process.

3. Requesting a Refund

   • To request a refund, users must contact our support team within 48 hours of the issue.
   • You will need to provide details such as:
     • Your registered email ID or username.
     • Transaction ID or proof of payment.
     • A detailed explanation of the issue.

4. Investigation Process

   • Once a refund request is submitted, our team will thoroughly investigate the issue.
   • Refund approvals may take 7–10 business days depending on the complexity of the case.

5. Refund Mode

   • Approved refunds will be credited back to the original payment method or added as wallet credits in your Sub Khelo Game account.

6. Conditions for Denial

   • Refund requests may be denied if:
     • The issue was caused due to user error (e.g., entering incorrect details).
     • There is evidence of fraud, misuse, or violation of our terms and conditions.
     • The request was made outside the specified timeframe.